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Alya Nugraha
Product Operations Specialist
Bandung, Indonesia
Summary
Operations specialist with 5 years supporting product, support, and growth teams. Known for clear process docs, calm stakeholder communication, and shipping improvements without unnecessary complexity.
Comfortable turning messy handoffs into simple playbooks that teams actually use week to week.
Experience
Product Operations Specialist
- Documented and simplified 12 recurring product workflows across support and growth.
- Cut average ticket handoff time by 22% through clearer ownership maps.
- Ran monthly ops reviews with product and CX leads to unblock release readiness.
Operations Coordinator
- Coordinated weekly release checklists for a 10-person cross-functional team.
- Built shared Notion playbooks adopted as the default onboarding path.
- Tracked SLA metrics and surfaced recurring friction to engineering leads.
Customer Success Associate
- Supported 40+ SMB accounts with onboarding and recurring health checks.
- Created FAQ macros that reduced repeat tickets by 18%.
Education
B.A. Communication
Focus on organizational communication and digital media. Graduated with honors.
Certificate — Product Ops Foundations
Skills
Process Design · Stakeholder Management · Notion / Docs · Data Literacy · Customer Support Ops · Release Coordination · Airtable / Sheets · Workshop Facilitation
Certificates
Product Operations Foundations
Kirana Pratama
Brand & Visual Designer
Profile
Brand and visual designer crafting identity systems, campaign visuals, and digital product UI. Comfortable leading creative direction from moodboard to final handoff with marketing and product partners.
Portfolio spans SaaS rebrands, lifestyle packaging, and design systems used by multi-person creative teams. Often hired to bring clarity to messy brand ecosystems and make them usable across channels.
Education
Institut Teknologi Bandung | Aug 2013 - Jul 2017
B.Des. Visual Communication Design
Thesis on modular brand systems for local creative businesses. Active in student design community exhibitions.
Domestika | Mar 2021 - May 2021
Certificate — Motion for Designers
School of Visual Arts (online) | Sep 2020 - Nov 2020
Certificate — Typography Intensive
Skills
- Brand Identity
- Figma
- Typography
- Art Direction
- Adobe Suite
- Motion Basics
- Packaging Design
- Presentation Design
- Design Systems
- Illustration Direction
- Photo Art Direction
- Client Presentation
Certificates
Domestika | May 2021
Motion for Designers
School of Visual Arts | Nov 2020
Typography Intensive
Work Experience
Orbit Labs | Feb 2022 - Present
Brand Designer
- Led rebrand for a SaaS suite: logo, color system, and 40+ marketing assets.
- Partnered with growth to ship campaign kits that lifted landing CTR by 16%.
- Mentored 2 junior designers on critique cadence and file hygiene.
- Defined illustration and icon guidelines adopted across web and mobile.
Pixel & Co | Aug 2019 - Jan 2022
Visual Designer
- Designed social, event, and packaging systems for lifestyle clients.
- Built a reusable Figma kit used by 3 junior designers.
- Delivered pitch decks and launch key visuals under tight retail timelines.
- Collaborated with photographers on seasonal lookbooks and store window concepts.
Studio Merah | Jun 2017 - Jul 2019
Junior Graphic Designer
- Produced print and digital collateral for hospitality and F&B brands.
- Supported art directors on photoshoot moodboards and post-production.
- Maintained brand asset libraries and vendor print specs for repeat clients.
Cahaya Dewi
Profile
Full-stack engineer with 6 years building product features end-to-end in TypeScript. Comfortable owning APIs, React clients, and production reliability with clear trade-offs.
Prefer small, reversible releases, strong typing, and observability before clever abstractions.
Work Experience
Full-Stack Engineer
May 2022 - PresentNusa Digital
- Shipped billing and workspace features used by 12k MAU on Next.js + Node.
- Cut p95 API latency from 480ms to 210ms via query and cache improvements.
- Owned on-call rotations and incident write-ups for the payments domain.
Frontend Engineer
Jan 2020 - Apr 2022Sagara Studio
- Built design-system components and Storybook coverage for 3 product teams.
- Introduced Playwright smoke tests that caught 2 release blockers early.
- Migrated legacy pages to React with zero customer-facing downtime.
Junior Software Engineer
Jul 2018 - Dec 2019Kode Collective
- Delivered internal admin tools with Express and Postgres.
- Wrote integration tests and CI pipelines for two client projects.
Education
Universitas Indonesia
Aug 2014 - Jul 2018B.Sc. Computer Science
GPA 3.71 · Focus on software engineering and databases. Teaching assistant for Data Structures.
Frontend Masters
Feb 2021 - Mar 2021Certificate — Advanced React Patterns
Skills
- TypeScript
- React / Next.js
- Node.js
- PostgreSQL
- Docker
- CI/CD
- Prisma / ORM
- Testing (Playwright)
- System Design
Certificates
Advanced React Patterns
Mar 2021Frontend Masters
Dimas Hartono
+62 821-4455-7788dimas.hartono@email.comlinkedin.com/in/dimas-hartono
Jakarta, Indonesia
Profile Summary
Operations leader with 12+ years scaling teams and delivery systems across Southeast Asia. Experienced in P&L accountability, cross-border programs, and building managers who own outcomes.
Track record of improving service levels while reducing cost-to-serve through clearer operating rhythms and stronger middle management.
Professional Experience
Head of Operations
Aruna Logistics | Apr 2021 - Present- Led 85-person operations org across 4 hubs with 99.2% on-time fulfillment.
- Reduced cost-to-serve by 14% while expanding capacity for peak seasons.
- Built a manager coaching cadence that cut first-90-day attrition by 11%.
Operations Manager
Meridian Retail Group | Jan 2016 - Mar 2021- Owned regional store ops for 22 locations and a 120-person frontline team.
- Introduced weekly operating reviews that improved SLA adherence by 19%.
- Standardized opening/closing SOPs rolled out nationally in 2020.
Area Supervisor
Pacific Supply Co. | Aug 2012 - Dec 2015- Supervised 6 warehouses supporting retail and B2B distribution.
- Improved inventory accuracy from 91% to 97% through cycle-count redesign.
Education
Universitas Gadjah Mada
Aug 2014 - Jul 2016MBA
Concentration in operations and strategy.
Universitas Indonesia
Aug 2008 - Jul 2012B.Sc. Industrial Engineering
Skills
- Team Leadership
- P&L Ownership
- Process Excellence
- Vendor Management
- OKRs / KPI Design
- Change Management
- Budget Planning
- Cross-border Ops
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